Service Delivery Policy

1. We provide services, not goods

Travel Zenius arranges travel and business services. Nothing is shipped to you. What you receive are documents and confirmations, sent to the WhatsApp number or email address you gave us.

2. What you receive, and when

• Quotation: sent as a private link after we understand your trip.

• Payment receipt: available as soon as a payment is recorded. After an online payment you can download it from the confirmation page.

• Invitation letter and visa: issued by our partners and the consular authorities. Plan for about 3–5 weeks in total for a China business visa. The authorities decide the time, not us.

• Flight tickets: the e-ticket is sent once the airline has issued it.

• Hotel and other vouchers: sent once the hotel or supplier has confirmed the booking.

• Itinerary and trip documents: sent together before you travel.

• Invoice: issued for your booking and sent on request or at the end of the trip.

The dates that apply to your trip are the ones in your quotation and in the messages from our team.

3. Delays outside our control

Embassies, airlines, hotels and suppliers work to their own timelines. If one of them is late, we tell you as soon as we know and keep you informed until it is resolved.

4. If something has not reached you

Write to [email protected] or message us on WhatsApp at +91-8586939476 with your booking number, and we will send it again.