Refund & Cancellation Policy

1. What this policy covers

This policy explains what happens when a trip, ticket or service booked with Travel Zenius is cancelled or changed, and how any refund is calculated and paid. It is issued by ZENIUS GLOBAL ENTERPRISES (brand: Travel Zenius) and is part of our Terms & Conditions.

2. How to cancel

Tell us in writing: message us on WhatsApp or write through the contact page, with your booking number. The date we receive your message is the cancellation date. Before anything is cancelled we tell you, in writing, what will be deducted and what you will get back, and we go ahead only when you confirm.

3. Tour and Canton Fair packages

The advance paid to confirm a package is non-refundable. For the rest, the refund depends on how long before travel you cancel:

• 30 or more days before travel: 100% refund, minus visa fees and non-refundable flight and hotel costs.
• 15 to 29 days before travel: 50% refund.
• Less than 15 days before travel: no refund.

This is the schedule in Terms & Conditions, section 5.

4. Flight tickets

Airline tickets follow the fare rules of the airline that issued them. When a ticket is cancelled or changed, the airline's penalty and any supplier fee are deducted, together with our service fee, and the balance is refunded once the airline's refund reaches us. We confirm the exact figures in writing before you confirm a cancellation or change.

5. Hotels and other services

Hotel bookings follow the cancellation rules of the hotel. A booking cancelled before the hotel's free-cancellation date is refunded in full; after it, the hotel's charge is deducted. Transfers, interpreters and other services arranged for you are refunded to the extent their suppliers refund us.

6. Visa and documentation services

Consultation and visa processing fees are non-refundable once the service has started, whatever the outcome of the application, as set out in the Terms & Conditions.

7. How refunds are paid

Refunds are paid to the original payment method within the timelines stated in your written confirmation. Bank and payment-gateway processing times are outside our control.

8. Contact

For any cancellation or refund request, write to us through the contact page or at [email protected].